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Delivery

 

OUR STANDARD DELIVERY TIMES ARE AS FOLLOWS:

UK | standard delivery time 2-5 working days, £3.95 (or free standard delivery over £50)
UK | small orders (shopping basket value up to £5): standard delivery time 2-5 working days, £1.95
(e.g. fabric samples, greetings cards)
UK | express delivery time 1-2 working days

EUROPE | delivery time 5-7 working days

REST OF WORLD | delivery time 7-14 working days
Please Note: cushions being delivered to destinations outside the UK and Europe will be posted WITHOUT cushion pads.

 

DELIVERY COSTS

* We offer free standard delivery on UK orders over £50. All orders below £50 are subject to a £3.95 standard delivery cost. UK orders under £50 are sent by first class delivery with the Royal Mail and should reach you in 2-5 working days.

* We also offer a lower postage rate of £1.95 for orders up to the value of £5, e.g. to include items such as, greetings cards, fabric samples, gift wrap, and mini notebooks.

* Express delivery is available for delivery within 1-2 working days, and will be charged at a flat rate of £7.95, UK only.

Overseas orders are charged at a flat rate of £9 for Europe, and £13 worldwide.

Overseas orders are sent by airmail and should take 5-7 days for Europe, and 7-14 days for the rest of the world. Overseas orders over £50 are sent by "International Signed for" with the Royal Mail. Recorded and signed for orders will require a signature.

We aim to send all orders out within 5 working days of receipt. However at busy times it can take us a little bit longer. If you need your order for a special occasion then let us know and we will do our best to get it to you on time. You can drop us an email to design@charlottemacey.co.uk to check the status of your order.

 

DELIVERY TERMS

We will deliver the goods to the address you specify for delivery in your order, it is important this address is accurate. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your
delivery instructions, unless this was caused by our negligence.
 We will aim to deliver the goods by the date quoted for 
delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our control, the delivery date will be extended by a reasonable period and we will contact you.

 

ITEMS LOST IN TRANSIT

Orders sent via Royal Mail are subject to Royal Mail terms. Parcels are not considered lost/missing by the Royal Mail until 15 working days after the sending date. We are therefore unable to resend or refund for orders lost in transit until 15 working days after the order sending date.